2021 “Best of the Capital Region” Finalist
Best of HomeAdvisor Contractor 2020
E.W. TOMPKINS EARNS 2020 BEST OF HOMEADVISOR AWARD
(Albany, NY November 9 2020 Press Release)
E.W. Tompkins Plumbing Heating Cooling headquartered at 126 Sheridan Avenue in Albany NY , in the Sheridan Hollow Neighborhood, has just earned the 2020 BEST OF HOMEADVISOR AWARD. In order to earn this coveted award, the selected Pro must have obtained the following:
- Active member for a minimum of 6 months
- Minimum of 3 homeowner reviews in the last 6 months
- Maintained an average rating of 4.0 or better
- No homeowner complaints in the last 6 months
E.W. Tompkins Plumbing Heating Cooling has been a member since 2017. The company is a high performer with 223+ reviews during this 3 year period. This is unmatched in the Albany – Schenectady – Troy – Saratoga Springs area. No homeowner complaints have been recorded and they have since their start earned a 4.75 rating which is very much above the minimum of 4.0 for this award.
Licenced and bonded and established in 1921, E.W. Tompkins services the entire Capital Region of New York. We celebrate our 100 years in business in 2021.
E.W. Tompkins installs toilets, installs shower fixtures, installs hot water heaters and tankless hot water heaters. They also install Weil McLain boilers. Insinkerator garbage disposal installations and Zoeller sump pump installations. E.W. Tompkins can install gas piping to your outside grill. We remodel bathrooms and can install tubs and showers.
For quality customer service, excellent timely communications and excellent workmanship, please call E.W. Tompkins Plumbing in the Capital Region of New York.
518-462-6577 or book online at ewtompkins.com
Covid Precautions
E.W. Tompkins Plumbing Heating Cooling Takes Covid Precautions
Since early March 2020, E.W. Tompkins Plumbing Heating Cooling has been serving the Capital Region as essential workers. For the health and safety of our employees and clients in the Albany, Troy, Schenectady and Saratoga Springs area, we have introduced new safety measures. Our Customer Care Staff screens customers for exposure to the virus. We will ask if you have traveled and or if you have been around anyone who tested positive and we will question if you have any signs of sickness.
Our technicians are screened, daily, for Covid symptoms. We have instituted the use of gloves, masks and hand sanitizer through the work day. We will practice social distancing and do ask if you would not mind staying about 6-8 feet away while we are working. If there is an opportunity to come into the home by a lower entrance to avoid the main areas of the home, we will try to do that.
We can take credit cards over the phone if you are not comfortable using our credit card slider machine.
We will all get through this difficult time. We value all our customers. We are especially proud of all of our employees who strive each day to give the best customer experience to you all.
Talking to your Plumber
Hiring Plumbers in Albany, Troy and Schenectady
How to Chat with a Plumber
At E.W. Tompkins Plumbing Heating Cooling, we understand that it is not easy to have a repairman in your home. Your Capital Region home is your castle and private space. From the time you contact us at our office, we want your experience to be beautifulFirst, we will send you a text message with a photo of the E.W. Tompkins Plumbing Heating Cooling technician coming to your door. Our customers like this. You will also see a truck with our company’s name on it. While our plumbers spend each and every day dealing with clogged drains and leaking pipes, the consumer can have a difficult time understanding what is going on under cabinets or in dark corners of basements. They see a service person who may come in and go out quickly. What you are paying for is years of expertise in the area of plumbing health.
When you are searching out a plumber, availability may be a big factor in who you hire. Emergencies may dictate who you get. Normally people will ask a neighbor who they hired or in the Albany, Troy and Schenectady areas they may search online in a Google search for a highly rated company. They may aslo try to locate tradesmen via lead generating services. Look for consistence in reviews between Facebook and Google and Angie’s List. Check out the reviews for E.W. Tompkins Plumbing Heating Cooling! We are proud of our reputation in Albany, Troy , Latham, Delamar, Clifton Park and all the areas in between!
Chatting with your plumber will help him or her diagnose the situation quickly and they may offer insights for what to look for in the future to avoid plumbing troubles. Customer Care Representatives may ask what the nature of the problem is, when it started and if there has already been a technician there. You may want to text a photo to their office or describe what color the pipes are that you are referring to. You may be asked the model number or size of a water heater or sump pump.
Discussing Options
Every homeowner has a budget and so discuss it with your plumber. Recognize that you do not want to throw good money at bad equipment or pipes. Multiple trips are expensive and repairing something repeatedly may cost you more in the long run. Take the time to ask if you would be better off replacing a toilet or faucet than to be replacing a cartridge in a old piece.
Learning Experience
Ask your plumber questions when hey come for a visit. Educate yourself on where your main shut off is or what the age of your hot water heater is. At E.W. Tompkins Plumbing Heating Cooling, we want to be sure that you know what to do in an emergency. Tag certain valves or mark them iwht a Sharpie marking pen. Understand what has caused your issue and seek out options. Knowing how to avoid a problem is the step that will help you avoid it in the future. This is especially important if you are dealing with a drain cleaning issue. Knowing that grease, feminine products, disposable wipes and food in the drains can cause a nasty expensive clog.
If you are having a plumbing, heating or cooling problem, call E.W. Tompkins Plumbing Heating Cooling to help you find a solution. We serve the Capital Region in New York from Saratoga Springs down to Selkirk and east and west. 518-462-6577
Becoming a Plumber
Almost everyone at one time or another has needed the services of a prompt professional plumber. Homeowners and commercial institutions always have problematic toilets, leaking hot water heaters and boilers that need repair.
Plumbers provide a valuable service for the maintenance of both commercial and residential buildings in Albany. They are skilled tradesmen who are trained in the installation, repair and replacement of plumbing systems. These systems include pipes, plumbing fixtures, water-based heating and cooling, sewage removal and sprinklers. A plumber will typically advance through three phases during their professional career.
- Apprentice. The majority of plumbers begin their careers as an Apprentice. Apprenticeships are often completed in tandem with a formalized plumbing training program. Apprentices are typically paid but unlicensed and work under the guidance of a licensed plumber during working hours and attend plumber training classes at night. The second phase of their career begins once the apprenticeship and the training program have been completed.
- Journeyman Plumber. Once the apprenticeship has been completed as well as any required training program, application for Journeyman Plumber licensing can be made. Most often licensing is controlled by the state but can be managed more locally at the county or city level. A Journeyman license will only be issued after all requirements have been met, including a passing score on the licensing exam. Even though a Journeyman is more knowledgeable and experienced than an Apprentice, they generally must continue to be supervised, in this case by a Master Plumber.
- Master Plumber. After attaining the necessary work experience and completing any additional educational requirements, the Journeyman can apply to become a Master Plumber. Once again a passing score must be achieved on the licensing exam before a license will be issued. There are several benefits to advancing to the Master Plumber level, including earnings at the highest pay level, unsupervised working conditions, and the ability to start and own a business. Master Plumbers may also hire and supervise both Journeymen and Apprentices.
As a technical field requiring a high level of skill and competence, plumbing can take years of both training and experience to master.
Google Local Services
GOOGLE LOCAL SERVICES IN ALBANY, TROY & SCHENECTADY NY AREA
Cathy Marsh, owner E.W. Tompkins Plumbing Heating Cooling
When I speak to business owners in the trade I tell them that I am excited about participating as a partner with Google Local Services in our market of Albany, NY. E.W. Tompkins Plumbing Heating Cooling is located in downtown Albany, NY. We offer residential and commercial plumbing, drain cleaning and boiler and water heater installations.
Google Local Services is our salesperson! This service is snowballing the growth of our business. We have worked hard to gain the trust and loyalty of our customers and our 4.9 Google rating with over 200 reviews on Google testify to this fact. We actually have stellar reviews across all social media platforms. We have also been awarded SuperPro status from HouseCallPro! We got that status by having at least a 4.5 across all platforms.
What makes Google Local Services special is that to participate with Google, you as an owner have to have a background check. All your employees who enter a residential home also are background checked. This does not happen with all “lead generating companies”.
The combination of stellar reviews and a high quanity of reviews and your business being open pushes your company name and its reputation up to the top of a Google Search page when a customer types in certain keywords.
Google also offers “Google Guarrantee”. This guarantee covers claims up to the amount on the job invoice up to a lifetime cap for coverage. Services must be booked through Google Local Services. The work done by businesses is guarranteed up to $2000.
The green Google Guarantee badge is available to those businesses who pass a Google Screening and qualification process. Services booked via GLS does not cover add-on or future projects, damages to property or issues over price, cancellations or lack of customer service. If a customer submits a claim, Google contacts the company. You as an owner have the opportunity to make things right with the customer. Google investigates and decides on a resolution.
Great customers are using Google Local Services. The incoming calls are all recorded and that is a nice feature. It is a nice new feature for our Albany plumbing company. Our reviews and our business continue to grow in Albany, Troy and Schenectady.